Shipping policy

NWORKS

Delivery

Shipping
Policy.

Australia-wide tracked shipping on every order. We dispatch fast and keep you updated every step of the way.

1–2 Business day
dispatch

100% Tracked
shipping

AU Wide
delivery

48h Report transit
damage

Dispatch

Processing & Dispatch

Dispatch timeframeOrders are processed and dispatched within 1–2 business days of payment being confirmed. Orders placed before 12pm AEST on a business day are typically dispatched same day.

Business days onlyWe dispatch Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Tracking notificationOnce your order is dispatched you'll receive a tracking number via email. If you don't receive a tracking email within 2 business days of ordering, contact us.

PackagingAll parts are packaged securely to protect them in transit. Larger or fragile items are packed with additional protection. If your item arrives damaged, refer to our Warranty & Returns page.

Rates & Timeframes

Shipping Rates

State	Est. Delivery	Service	Cost
VIC / NSW / ACT	2–4 business days	Aus Post / StarTrack	At checkout
QLD	3–5 business days	Aus Post / StarTrack	At checkout
SA / TAS	3–6 business days	Aus Post / StarTrack	At checkout
WA / NT	5–10 business days	Aus Post / StarTrack	At checkout
Express	1–3 business days	Aus Post Express	At checkout

Please note

Delivery timeframes are estimates provided by the carrier and are not guaranteed. Remote and rural postcodes may experience longer delivery times. NWorks Spares is not liable for carrier delays once the order has been dispatched.

Tracking

Tracking Your Order

Every order is trackedWe only use tracked shipping services. You will always receive a tracking number so you can monitor your parcel from our warehouse to your door.

Tracking not updating?It can take up to 24 hours after dispatch for tracking to show movement. If your tracking hasn't updated after 3 business days, contact us and we'll investigate with the carrier.

Parcel not deliveredIf tracking shows delivered but you haven't received your parcel, check with neighbours first. Then contact us within 5 business days and we'll lodge a missing parcel investigation.

Transit Damage

Damaged in Transit

Report within 48 hoursPhotograph both the packaging and the part before opening fully. Contact us within 48 hours of delivery with those photos. Claims submitted after this window cannot be accepted.

Keep all packagingDon't throw away the damaged box or packaging. The carrier may require it as evidence when we lodge the claim on your behalf.

International

International Shipping

Australia only at this timeWe currently only ship within Australia. If you are based overseas and interested in a part, contact us via Instagram or email and we can discuss options.

Quick Reference

Dispatch time1–2 days

Cut-off time12pm AEST

TrackingAlways included

VIC / NSW / ACT2–4 days

QLD3–5 days

SA / TAS3–6 days

WA / NT5–10 days

Express1–3 days

Damage reportWithin 48h

InternationalNot available

Questions?