Policy
Warranty
Warranty
& Returns.
Every part we sell is tested and genuine OEM. We stand behind what we pull. Here's exactly what we cover and how to claim.
30
Day warranty
14
Day change of mind
48h
Report shipping damage
<4h
Claim response
Coverage
30-Day Warranty
What we cover
All parts are tested before dispatch and warranted against manufacturing defects and faults for 30 days from the date of delivery. If a part fails due to a defect, we'll replace it.
Genuine OEM parts only
Every part we sell is genuine OEM pulled from donor vehicles we've dismantled ourselves. You're not getting aftermarket or replica parts. What you see in the listing is what you receive.
Kilometres & condition
KM readings and condition grades are listed accurately in every product description. The warranty applies to the condition described at the time of purchase.
Not covered by warranty
- Electrical items (sensors, ECUs, modules) — sold tested but excluded due to the nature of used electronics
- Damage caused by incorrect installation or incompatible fitting
- Normal wear and tear on used parts
- Parts where the buyer confirmed fitment without asking us first
- Damage not reported within 48 hours of delivery
Returns
Returns Policy
Faulty or wrong part — 30 days
If a part arrives faulty, damaged, or is not what was described in the listing, you have 30 days from delivery to return it. We cover return shipping and issue a full refund or replacement.
Change of mind
Change of mind returns are NOT accepted.
Refund method
Approved refunds are processed within 3–5 business days to your original payment method. Store credit is also available if preferred.
Process
How to Make a Claim
1
Contact us within the warranty period
Message us on Instagram (@nworks_spares) or email us as soon as you notice the issue. Don't attempt to repair or modify the part — this voids the claim.
2
Send your order number + photos
Include your order number, a clear description of the fault, and photos or video showing the issue. This lets us assess the claim quickly — we respond within 4 hours on business days.
3
4
Resolution
Replacements are dispatched within 5–10 business days of the claim being approved. Refunds are processed within 3–5 business days.
Shipping
Shipping Damage
Report within 48 hours
If your order arrives damaged in transit, you must contact us within 48 hours of delivery with photos of both the damaged packaging and the part. Claims reported after 48 hours cannot be accepted as we cannot verify the damage occurred during shipping.
Keep all packaging
Do not discard the packaging before the claim is resolved. We may need it to lodge a claim with the courier and it is evidence of how the item arrived.
What happens next
Once you've contacted us with photos, we'll lodge a claim with the carrier on your behalf and arrange a replacement or refund as quickly as possible.
Important
Compatibility
Buyer's responsibility
Confirming that a part fits your exact vehicle is the buyer's responsibility. We list parts as accurately as possible including model, year, and variant — but mid-year production changes and sub-variant differences exist.
Ask us first — always
If you are unsure whether a part fits your car, contact us before ordering. We know these cars inside out and will confirm compatibility. This takes 2 minutes and avoids the need for returns entirely.
Warranty & fitment
Warranty does not cover parts purchased without compatibility confirmation when the buyer was unsure of fitment. We strongly encourage all customers to confirm before purchasing.
Note on i30 variants
The i30 range includes PD, GD, CN7, Fastback, N Performance, N Line and more — and fitment differs significantly across these even for visually similar parts. Always include your full variant (e.g. i30N Performance 2021 DCT) when asking about compatibility.
